royalmanila Privacy Policy

When you register and use royalmanila, we collect the personal information needed to operate your account and comply with Philippine regulations. This includes your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. We also collect financial information such as your deposit and withdrawal history, preferred payment method, and transaction amounts in Philippine pesos. During your sessions on the platform, we automatically gather technical data including your IP address, device type, browser version, and session timestamps. This technical data helps us detect suspicious activity, prevent fraud, and ensure the platform runs correctly on your device. We do not collect any personal information beyond what is necessary for the purposes described in this policy. If you contact our support team, we may also retain records of that communication to help resolve your query efficiently.

The personal data we collect is used exclusively to provide and improve the royalmanila platform for players in the Philippines. Your registration details are used to verify your identity, create and manage your account, and ensure you meet the minimum age requirement of 21 years. Transaction data is used to process your deposits and withdrawals in Philippine pesos, detect unusual financial activity, and maintain accurate account records. Technical session data is used to personalise your experience, troubleshoot platform issues, and monitor for any security threats or policy violations. We may use your contact details to send you important account notifications, such as deposit confirmations, security alerts, or updates to this Privacy Policy. We do not use your data for automated decision-making that produces legal effects without human review. We will never use your personal information for purposes that are incompatible with those stated in this policy without first obtaining your explicit consent.

royalmanila does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We share your data only with trusted service providers who assist us in operating the platform, including payment processors, identity verification services, and fraud prevention partners. All third-party providers we work with are contractually required to handle your data securely and only for the specific purpose for which it was shared. In certain circumstances, we may be legally required to disclose your information to Philippine government authorities, regulatory bodies, or law enforcement agencies in response to a lawful request. If royalmanila undergoes a business restructuring or acquisition, your data may be transferred as part of that process, and you will be notified in advance. We do not share your data with any overseas entity unless that entity provides an equivalent level of data protection as required under Philippine law. Any sharing of data is always limited to the minimum information necessary to fulfil the stated purpose.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations under Philippine law. Financial transaction records are kept for a minimum period as required by applicable anti-money laundering regulations and gaming compliance rules. If you request the closure of your account, we will deactivate it promptly; however, certain records may be retained for the legally required retention period before being securely deleted. Identity verification documents are stored only for as long as necessary to satisfy our Know Your Customer obligations and are not used for any other purpose. When data is no longer required, it is disposed of securely using industry-standard deletion or anonymisation methods. You may request information about the specific retention period applicable to your data by contacting our support team. We review our data retention practices regularly to ensure we are not holding personal information longer than necessary.

As a player based in the Philippines, you have rights over your personal data under the Data Privacy Act of 2012 and its implementing rules. You have the right to be informed about how your data is collected and used, which is the purpose of this Privacy Policy. You may request access to the personal information we hold about you at any time by contacting our support team, and we will respond within a reasonable timeframe. You have the right to correct any inaccurate or incomplete personal data associated with your account. If you believe your data has been processed unlawfully or that we have retained it beyond the necessary period, you may request its deletion, subject to any legal obligations that require us to keep certain records. You also have the right to object to specific types of data processing and to lodge a complaint with the National Privacy Commission of the Philippines if you believe your rights have been violated. To exercise any of these rights, please reach out through the contact details available on our FAQ page.

royalmanila implements technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using industry-standard protocols to prevent interception during transit. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff handling personal data are trained on data protection obligations. We conduct regular security assessments and vulnerability testing to identify and address potential weaknesses in our systems. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant Philippine authorities within the timeframes required by law. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your royalmanila account. If you suspect any unauthorised access to your account, please contact our support team immediately.

royalmanila uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your experience as a player. Essential cookies are required for core platform functions such as keeping you logged in during a session and remembering your preferences. Analytics cookies help us understand how players navigate the platform so we can identify areas for improvement; this data is aggregated and does not identify you personally. You can manage your cookie preferences through your browser settings at any time, though disabling essential cookies may affect the functionality of certain platform features. We do not use cookies to serve third-party advertising or to track your activity on other websites. Our cookie practices are reviewed periodically to ensure they remain proportionate and in line with applicable Philippine regulations. If you have questions about how we use cookies, the FAQ help centre provides further guidance.

We may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine laws and regulations. When we make material changes, we will notify registered players via the contact details on their account before the changes take effect. The updated policy will always be available on this page, and the date at the top of the page will reflect when it was last revised. Continued use of the royalmanila platform after the effective date of any update constitutes your acceptance of the revised policy. If you do not agree with any changes, you should stop using the platform and contact our support team to close your account. We encourage you to review this page periodically so you remain informed about how we protect your personal information. For any questions about this policy or your data rights, please visit our FAQ page or review the Terms and Conditions.